Last updated: 26 September 2026

Vehicle Pre-Order Terms & Conditions

By placing a vehicle pre-order through Car Theory BD’s office, official website (www.cartheorybd.com), or any official communication channel, the customer agrees to the following Terms & Conditions. Please read carefully before proceeding.

1. Pre-Order Process

Definition

• A pre-order means booking Car Theory BD’s Japan auction-based vehicle sourcing service, not purchasing a ready-stock vehicle.
• The vehicle will be sourced from Japan through auction-based sourcing, based on the customer’s requirement, availability, auction condition, price feasibility, and final written approval.
• Unless confirmed in writing by Car Theory BD, vehicles under this process are not ready stock and are not available for immediate delivery.
• Customer-specific and vehicle-specific details, including final purchase unit, auction sheet, mileage, package, color, chassis number, price and payment breakdown, shall be recorded separately in booking form, quotation, auction approval, invoice or other official documents.

Payment

• A booking/security amount is required to start the pre-order process.
• The order shall be initiated only after the booking/security amount is successfully received by Car Theory BD.
• The booking/security amount shall be adjusted with the final vehicle price or refunded according to the cancellation and refund policy stated herein.
• Payments may be made through cash, bank transfer, mobile financial service, online payment gateway, or any other official payment method accepted by Car Theory BD.

2. Bank Loan Terms

• If the vehicle is booked under a bank loan arrangement, Car Theory BD may proceed with vehicle purchase only after loan approval and written payment commitment from the customer.
• If the bank loan is not approved before the vehicle is purchased from Japan, the refundable booking amount shall be refunded to the customer.
• If the vehicle is purchased after loan approval, written confirmation, purchase order or payment commitment from the customer, and the customer later fails to complete the required payment, customer default and cancellation liability shall apply under these Terms & Conditions.

3. Order Confirmation & Final Approval

• Final vehicle selection, auction approval, bidding permission, price confirmation and purchase approval must be confirmed through written communication, including official WhatsApp message, SMS, email, signed document or any other official written communication accepted by Car Theory BD.
• Phone discussion alone shall not be treated as final approval unless it is supported by written confirmation from the customer.
• Car Theory BD reserves the right to cancel a pre-order if a suitable vehicle cannot be secured, the auction unit becomes unavailable, supplier fails to proceed, inspection/auction information is not satisfactory, regulatory restriction applies, or any other valid unavoidable reason arises.
• In such cases, the refundable amount shall be refunded to the customer.

4. Cancellation, Refund & Customer Default Policy

A summary of this section is also available on our Refund & Cancellation Policy page.

By Customer

• Before the vehicle is successfully purchased from Japan, the customer may cancel the pre-order.
• In such case, the refundable booking amount shall be refunded within 7–15 working days, after deducting any non-refundable bank charge, payment gateway charge or transaction cost, if applicable.
• Once the vehicle has been successfully purchased from Japan based on the customer’s written approval, the pre-order shall be treated as a confirmed purchase commitment. After this stage, the customer shall not be entitled to cancel the order as a normal cancellation.
• If the customer refuses to proceed, fails to complete the required payment, or refuses to take the vehicle after it has been purchased from Japan, Car Theory BD shall have the right to re-auction, resell, transfer, or otherwise dispose of the vehicle.
• In such case, the customer shall be liable to bear all actual re-auction/resale charges, Japan-side costs, documentation costs, exchange losses, administrative/service costs, and any other actual financial loss incurred by Car Theory BD.
• If the vehicle has already been shipped from Japan after the customer’s written approval and the customer refuses to take delivery or fails to complete the required payment, the customer shall be liable to pay the vehicle’s actual Japan purchase value, excluding shipment/freight cost and LC/bank payment amount.
• Any additional actual loss, re-auction/resale cost, documentation cost, exchange loss, administrative/service cost, legal recovery cost, or other expense incurred by Car Theory BD due to such refusal or default shall also be borne by the customer, subject to applicable law and final settlement.

By Car Theory BD

• Car Theory BD may cancel a pre-order if a suitable vehicle cannot be secured, the vehicle becomes unavailable, supplier fails to proceed, regulatory restriction applies, pricing or documentation issue arises, or any other valid unavoidable reason occurs.
• In such cases, the refundable amount shall be refunded to the customer.
• If the vehicle materially differs from the final written approval, auction sheet, grade, mileage, package or agreed specification due to Car Theory BD’s error, Car Theory BD shall review the matter and may provide reasonable remedy, adjustment, replacement sourcing or refund, depending on the nature of the issue and applicable circumstances.

5. LC Payment, Next-Stage Payment & Port Release

• After the vehicle is successfully purchased from Japan, the customer must complete the required LC payment, bank payment, next-stage payment or any other payment instructed by Car Theory BD within 7 working days.
• The payable amount shall depend on the vehicle purchase value, import requirement, banking requirement and payment structure communicated by Car Theory BD.
• Failure to complete such payment within the specified time may be treated as customer default, and cancellation, re-auction, resale or loss recovery provisions under these Terms & Conditions may apply.
• Once the vehicle arrives at Bangladesh port, the customer must provide all required documents and complete all required payments within 10 working days or within the time instructed by Car Theory BD.
• If port release, customs clearance, registration, delivery or any related process is delayed due to the customer’s failure to provide documents or payment on time, all demurrage, port rent, wharf rent, storage charge, customs fine, penalty, additional government charge or related expense shall be borne by the customer on actual basis.

6. Delivery

• Delivery timelines are estimates and may change due to Japan documentation, auction schedule, shipping schedule, Bangladesh port process, customs clearance, BRTA process, bank/LC process, government holidays, natural disaster, political unrest, shipping line delay or any other matter beyond Car Theory BD’s reasonable control.
• Delivery timelines are estimates only and shall not be treated as guaranteed delivery dates.
• The customer must provide accurate contact information, payment confirmation, identity documents and any other required documents within the requested time.

7. Product Information & Vehicle Condition

• All vehicles sourced under this pre-order process are used/reconditioned vehicles from Japan unless expressly stated otherwise in writing.
• Minor scratches, dents, paint marks, tire wear, battery condition, interior wear, age-related signs, minor cosmetic imperfections or minor specification variations may exist depending on the vehicle age, auction sheet, grade and condition.
• Vehicle specifications, features or package details may vary slightly due to auction listing, manufacturer variation, market specification or Japan-side documentation.
• Any major change or material mismatch from the final approved auction sheet/specification shall be communicated to the customer and handled according to these Terms & Conditions.

8. Pricing & Government/Statutory Charges

• Final price shall be confirmed in writing before bidding or purchasing the vehicle from Japan.
• Once the final price is confirmed in writing, the agreed price shall remain applicable unless otherwise stated in the written quotation or agreement.
• However, any change in government duty, customs duty, supplementary duty, VAT, AIT, regulatory duty, port charge, BRTA fee, banking/LC requirement, exchange-control requirement or any other statutory/government-imposed charge beyond Car Theory BD’s control shall be adjusted on actual basis.
• If market prices increase after written price confirmation, the agreed price shall remain applicable unless government/statutory cost changes apply.
• If market prices decrease after written price confirmation, the original agreed price shall remain applicable unless otherwise agreed in writing by Car Theory BD.

9. Regulatory Compliance

• All vehicle imports shall be subject to the prevailing import policy, customs rules, NBR valuation, JAAI/inspection certificate requirement, Bangladesh Bank/LC requirement, port authority rules, BRTA process and any other applicable law, rule, regulation or government instruction in Bangladesh and Japan.
• If any regulatory restriction, government decision or compliance requirement affects the vehicle import, cost, timeline or delivery process, Car Theory BD shall inform the customer and the matter shall be handled according to applicable law and these Terms & Conditions.

10. Modifications

• Any modification request must be made in writing before final auction approval or shipment.
• After successful purchase or shipment, modification may not be possible and shall be subject to availability, additional cost, regulatory limitation and Car Theory BD’s written approval.

11. Liability

• Car Theory BD shall not be liable for any delay, loss or damage caused by auction schedule, supplier delay, Japan-side documentation, shipping line, port authority, customs authority, BRTA, bank/LC process, government decision, regulatory restriction, natural disaster, political unrest, strike, force majeure or any other event beyond Car Theory BD’s reasonable control.
• Car Theory BD shall not be liable for any indirect, business, rental, resale, opportunity, financial or consequential loss claimed by the customer due to delay, cancellation, regulatory process or any external factor.

12. Customer Conduct & Legal Remedies

• The customer shall not make, publish, circulate or support any false, misleading, defamatory, malicious, fraudulent or unlawful statement, content, allegation, review or communication against Car Theory BD, its directors, employees, representatives, documents, service or brand reputation.
• The customer shall not misuse Car Theory BD’s name, logo, documents, auction sheets, invoices, photos, videos or communication records for any false, misleading, fraudulent or unlawful purpose.
• This clause shall not restrict the customer’s lawful right to raise any genuine complaint or claim supported by facts and evidence through Car Theory BD’s official channel, competent authority, court or any lawful forum.
• In case of breach, Car Theory BD reserves the right to seek correction/removal of such content, claim compensation for actual loss or reputational damage, and take legal action under applicable laws of Bangladesh.